Privacy Policy

Last updated: 18 March 2026

Welcome to the Privacy Policy for Harry Casino (referred to as “Harry Casino”, “we”, “us”, or “our”). This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you visit our site, create an account, use our online casino services, contact support, or take part in promotions and loyalty schemes.

This Privacy Policy applies to users located in the United Kingdom who access our services through our website harrycasinos.org. By registering, logging in, depositing, placing wagers, taking part in bonuses and tournaments, or by simply browsing our site, you confirm that you have read and understood this Privacy Policy.

If you do not agree with any part of this Privacy Policy, you should stop using our site and services.

1. Who We Are and How to Contact Us

Harry Casino is an online casino brand that offers casino games, including slots and jackpots, promotions, tournaments, and a loyalty scheme called the Butler’s Lounge. We focus on secure entertainment, fast withdrawals, and clear terms for UK players.

You can reach our privacy contact team by email:

Email: [email protected]

When you contact us about privacy matters, please include your full name, registered email address, and a clear description of your request so that we can help you quickly.

2. Scope of This Privacy Policy

This Privacy Policy covers personal data we collect when you:

Visit and browse our site
Register for a Harry Casino account
Log in to your account
Deposit, withdraw, or place wagers on casino games, including slots and jackpots
Take part in promotions, prize drops, tournaments, loyalty schemes, and cashback offers
Communicate with us by live chat, email, or any other support channel
Subscribe to marketing messages or opt in to our promotional communications

This Privacy Policy does not apply to third-party websites, payment providers, game studios, or external services that are linked from our site but are controlled by others. We recommend that you always read the privacy information of third-party sites you use.

3. Types of Data We Collect

3.1 Data You Provide to Us Directly

We collect the data you give us when you use our services, including:

Account registration details: first name, last name, date of birth, country, address, postcode, email address, phone number, chosen username, password, and preferred currency.
Age and identity documents: copies of ID cards, passports, driving licences, proof of address, payment account ownership documents, and other KYC (Know Your Customer) information required to verify your identity and age.
Payment information: details related to deposits and withdrawals, such as bank card type (e.g. Visa, MasterCard), last four digits of your card, payment method used (card, bank transfer, crypto), transaction identifiers, and payment account details. We do not store full card numbers or CVV codes; these are handled by secure payment providers where applicable.
Support communications: messages sent via live chat, emails sent to our support or privacy addresses, internal messages, complaints, feedback, and any files or screenshots you provide.
Marketing preferences: your choices about receiving promotional emails, SMS, or push-style notifications, as well as opt-in or opt-out records.

3.2 Data We Collect Automatically

When you use our site, we collect certain data automatically through cookies, logs, and similar technologies, including:

Device and technical data: IP address, browser type and version, operating system, device type, screen resolution, preferred language, and time zone setting.
Usage data: pages you visit, date and time of access, clicks, scrolling, time spent on each page, error messages, and referring URLs.
Login and security data: login attempts, successful and failed sign-ins, account status, password reset requests, and security tokens.

3.3 Gaming and Transaction Data

To run Harry Casino as a licensed-style online gaming service, we process detailed gaming and payment data, such as:

Deposit and withdrawal history, including method, currency, amount, and time
Account balance and any bonus balance, including locked and released amounts
Bet history, including stakes, wins, losses, cashouts, and jackpots
Participation in promotions, such as welcome bonuses, prize drops, free spins, cashback offers, and reload bonuses
Loyalty and VIP status information, including Keys of Prestige, Butler’s Lounge tier, and related rewards

3.4 Sensitive Data

We do not aim to collect sensitive personal data about you (such as health data or beliefs). However, some responsible gaming tools and interactions may reveal information that could be considered sensitive, for example:

Self-exclusion requests and reasons shared with our support team
Limits you set on deposits, losses, wagers, or session time

We handle any such data with special care and use it only to respect your responsible gaming choices, to comply with legal duties, and to protect your wellbeing.

4. Legal Grounds for Processing

We process your personal data on clear legal grounds, including:

Contract: To create and manage your Harry Casino account, provide access to our casino, process deposits and withdrawals, credit bonuses, handle wagers, and deliver customer support.
Legal obligation: To meet anti-money laundering (AML), counter-terrorist financing (CTF), fraud-prevention, accounting, tax, and responsible gambling rules, and to cooperate with lawful requests from authorities.
Legitimate interests: To secure our systems, prevent abuse, improve our services, personalise parts of the site, and run the business in a fair and efficient way that reflects your interest in a safe and consistent gaming service.
Consent: For some activities, such as sending marketing communications by email or SMS, using certain non-essential cookies, or carrying out specific surveys and feedback requests, we rely on your consent. You can withdraw consent at any time as described in this Privacy Policy.

5. How We Use Your Data

5.1 To Operate Your Account and Our Casino

We use your data to:

Create and maintain your account
Verify that you are 18 or older and entitled to use our services
Allow you to log in securely and manage your profile
Provide access to the casino lobby, slots, jackpots, live casino (where offered), and tournaments
Record wagers, wins, losses, and other gaming activity

5.2 Payments, Withdrawals, and Financial Controls

Your payment and transaction data is used to:

Process deposits and withdrawals through supported methods such as card payments, bank transfers, and selected cryptocurrencies
Meet our duty to confirm that the person requesting a withdrawal is the same as the account holder
Apply our deposit, withdrawal, and wagering rules, including the three-times deposit wagering rule before withdrawal
Monitor for unusual or suspicious activity that may indicate fraud, money laundering, or account takeover attempts

5.3 Bonuses, Promotions and Loyalty

We process your data to:

Qualify you for welcome offers, weekly bonuses, cashback, prize drops, and tournaments based on your account status and eligibility rules
Track the fulfilment of wagering requirements for bonuses and free spins
Administer the Butler’s Lounge loyalty scheme, including the issue of Keys of Prestige, level progress, and rewards
Prevent abuse or breach of promotional rules, such as bonus hunting, multiple accounts, or prohibited betting patterns

5.4 Customer Support and Communication

Your contact and account data allow us to:

Respond to your questions via email and live chat
Investigate and resolve complaints, disputes, and payment issues
Send important account notices, such as changes to terms, privacy, or key service updates
Help you with responsible gaming tools, limits, or self-exclusion requests

5.5 Personalisation and Service Improvement

We may use aggregated and pseudonymised data to:

Understand how players use our site and which games are popular
Improve site layout, navigation, and loading speed
Spot technical issues and errors, and fix them quickly
Test and improve features such as search, filters, and promotions display

5.6 Marketing and Offers

With your consent where required by law, we may use your data to:

Send you news about Harry Casino, new slots, jackpots, app-like mobile features, and tournaments
Inform you about promotions, welcome bonuses, free spins, cashback campaigns, and loyalty perks you might enjoy
Show general offers on our site or by other channels based on broad segments (for example, active players vs new registrants)

You may opt out of marketing at any time as outlined in Section 11.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to make our site work, keep it secure, and improve your experience.

6.1 Types of Cookies We Use

Strictly necessary cookies: Required for essential site functions such as logging in, staying logged in, account security, and payment processing. You cannot disable these through our cookie settings because the site would not function correctly without them.
Performance and analytics cookies: Help us understand how visitors use our site, which pages are most visited, and how players move through the casino. Data from these cookies is usually aggregated.
Functionality cookies: Remember your choices, such as language, preferred currency, or saved settings, so you do not have to set them each time.
Marketing and advertising cookies: Used, where applicable, to measure the success of campaigns, manage affiliate relationships, and limit how often certain promotional messages are shown.

6.2 Managing Cookies

When you first visit our site, we may show a cookie banner or pop-up so you can choose or confirm your cookie preferences, except for strictly necessary cookies. Your browser may also allow you to block or delete cookies in its settings.

If you disable some cookies, parts of the site may not work as intended, and you may not be able to use some casino features or remain logged in.

7. Data Sharing and Recipients

We never sell your personal data. We share your data only with trusted parties where this is needed to provide our services, meet legal duties, or manage our business. These parties include:

Payment service providers: Banks, card processors, and crypto payment services that handle deposits and withdrawals.
Game providers: Casino and slot studios that supply games you play through our site. In some cases, a game provider may receive your player ID, IP address, and game session data so that the game runs properly and results are recorded.
Verification and KYC partners: Firms that help confirm your identity, age, address, and payment ownership to satisfy AML and responsible gaming requirements.
Fraud and security partners: Services that help us prevent, detect, and respond to fraud, abuse, account takeovers, or other unlawful activity.
Marketing and communication tools: Email service providers and analytics tools used to send permitted marketing messages, surveys, or service notices.
Professional advisers: Lawyers, auditors, compliance consultants, and accountants who support our legal and business duties.
Authorities and regulators: Law enforcement, courts, and regulatory bodies when we are required to share information by law or where it is necessary to protect our legal rights, your safety, or the safety of others.

We require any party who receives your data to protect it according to applicable data protection laws and to use it only for the specific purpose agreed with us.

8. International Data Transfers

Some of our service providers or partners may be located outside the United Kingdom and the European Economic Area. Where your personal data is transferred to countries with different data protection standards, we take steps to keep your data safe. These steps may include:

Using standard contractual clauses or similar safeguards approved by relevant data protection authorities
Ensuring that the recipient applies appropriate technical and organisational security measures
Limiting transfers to only what is needed to provide the specific service

9. Data Security

We use strong security measures to protect your personal data from accidental loss, unauthorised access, misuse, or disclosure. These measures include:

Encryption of data in transit using modern protocols (such as HTTPS/TLS)
Access controls and authentication for staff, based on job role and need-to-know principles
Secure storage of account and transaction data on protected servers
Monitoring for unusual login or transaction patterns
Staff training and strict internal rules around confidentiality

No system can guarantee perfect security, but we work constantly to keep your information safe and to respond quickly to any suspected incident. If we become aware of a data breach that may pose a high risk to your rights and freedoms, we will inform you and relevant authorities where the law requires this.

10. Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, and to meet legal, regulatory, accounting, and reporting duties.

In practice, this means:

Account details and KYC data are kept for a number of years after account closure, as required by anti-money laundering and gambling rules.
Transaction records, bet history, and financial documents are kept for the period set by tax and accounting laws.
Support and complaint records may be retained for the time allowed by limitation rules so we can respond to any disputes.
Marketing data is kept until you withdraw consent or object to direct marketing, after which we keep minimal information to respect your preference.

When your data is no longer required, we either delete it safely or convert it into aggregated or anonymised form so it can no longer identify you.

11. Your Rights as a Data Subject

Under data protection laws, players in the United Kingdom have several rights in relation to their personal data. These rights are subject to some limits and conditions, but in summary they include:

Right of access: You can ask for a copy of your personal data and for information on how we process it.
Right to rectification: You can ask us to correct inaccurate or incomplete personal data.
Right to erasure: You can ask us to delete your personal data in certain cases, for example when you no longer wish to use our services. There may be situations where we cannot delete all data due to legal duties, such as AML retention rules.
Right to restriction: You can ask us to limit how we use your data in certain situations, for example while we consider a correction request.
Right to data portability: In some circumstances, you can request a copy of your data in a structured, commonly used, machine-readable format and ask us to send it to another controller where this is technically possible.
Right to object: You can object to some forms of processing based on our legitimate interests. We will stop processing unless we have compelling reasons to continue or need the data for legal claims.
Right to withdraw consent: Where we rely on your consent (for example, for marketing), you can withdraw it at any time.

To exercise your rights, please contact us at [email protected]. We may need to confirm your identity before acting on your request. We will respond within the period set by law.

11.1 Marketing Preferences and Opt-Out

You are always in control of your marketing choices. You can:

Use the “unsubscribe” link in promotional emails
Change your communication preferences in your account settings, where this option is available
Contact us directly with a clear request to stop marketing messages

We may still send you important service messages, such as updates to terms or security notices, even if you opt out of marketing.

12. Responsible Gaming and Self-Exclusion Data

Harry Casino supports responsible gaming and takes problem gambling risks seriously. To provide tools and protections, we may process:

Records of self-exclusion or time-out requests
Limits you set on deposits, losses, or session time
Notes or information you share with our support team about gambling-related concerns

We use this data to enforce your limits, uphold self-exclusion, and meet legal and ethical duties. We may be required to keep such data for a set period even after your account is closed, so that we do not allow unintended reactivation in breach of your self-exclusion request.

13. Children and Underage Use

Harry Casino is only for players who are 18 years or older. We do not knowingly collect data from anyone under 18, and we take clear steps to prevent minors from using our services.

If we discover that a player is under 18, we will:

Close the account
Void or return any deposits as required by law and rules
Delete or anonymise personal data where allowed by legal duties

If you believe that a minor has used Harry Casino or that we processed data relating to a child, please contact us immediately at [email protected].

14. Third-Party Links and Services

Our site may contain links to third-party websites or services, such as game studio pages, separate promotional pages, external tools, or responsible gambling organisations. This Privacy Policy does not cover data processing by those third parties.

We have no control over and are not responsible for how third parties process your data. We encourage you to read their privacy information and terms carefully before providing any personal data or using their services.

15. Automated Decision-Making and Profiling

Parts of our service may use automated tools to help us meet legal duties, protect security, and deliver relevant offers. Examples include:

Fraud and AML checks triggered by patterns in deposits, withdrawals, or betting behaviour
Restrictions or reviews where our systems detect unusual or high-risk activity
Segmentation of players into broad groups for the purpose of presenting general promotional offers

We do not use automated decisions in a way that produces legal effects about you or significantly affects you without meaningful human review where required. If automated tools lead to an action that concerns you, such as an account block or further checks, you can contact us to request a review by a member of our team.

16. Your Responsibilities for Account Security

While we take strong measures to secure your data, you also play an important part in keeping your account safe. You should:

Choose a strong, unique password and keep it secret
Never share your login details with others
Update your password regularly, especially if you suspect any risk
Log out of your account when using shared or public devices
Contact us quickly if you notice any unusual activity on your account

17. Complaints and Supervisory Authority

If you have any concerns or complaints about how we process your personal data, please contact us first so we can try to resolve the issue:

Email: [email protected]

You also have the right to lodge a complaint with the data protection authority in your country of residence. For UK players, this is the Information Commissioner’s Office (ICO). You can find guidance on your rights and how to lodge a complaint on the ICO website.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect new legal requirements, technical changes, or updates in how Harry Casino operates. When we make significant changes, we will:

Update the “Last updated” date at the top of this page
Where appropriate, inform you by email or show a prominent notice on the site

Please review this Privacy Policy from time to time so you remain informed about how we protect your data.

19. Contact Details and Final Notes

If you have any questions about this Privacy Policy, your rights, or how Harry Casino handles personal data, you can reach our privacy contact team at any time using the details below:

Email: [email protected]

We aim to respond in a clear and timely way to all privacy-related requests from our players in the United Kingdom.

By continuing to use Harry Casino, including visiting our homepage at harrycasinos.org, registering, logging in, placing bets, or taking part in our promotions and loyalty scheme, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.